Privacy Policy

1. Introduction
This Privacy Policy explains how JW Clinic collects, uses, stores, and protects your personal information. We are committed to safeguarding your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect
We may collect the following personal information:

• Identity details (name, date of birth, gender)

• Contact information (email address, phone number, postal address)

• Medical history and health information relevant to your treatment

• Booking and payment details

• Website usage data (via cookies and analytics tools)

We use Cliniko to securely store and manage client records, appointment details, and related information. Cliniko is a trusted practice management system that complies with data protection standards.

For full details on how Cliniko collects, stores, and protects your information, please review their privacy policy here: https://www.cliniko.com/policies/privacy/.

3. How We Use Your Information
Your personal data is collected for the following purposes:

• Managing appointments and bookings

• Delivering safe and effective treatments

• Sending booking confirmations and reminders

• Responding to enquiries and customer support requests

• Complying with legal, regulatory, and insurance obligations

• Improving our website and services

4. Data Sharing
We do not sell, rent, or trade your personal data. Your information may be shared with:

• Insurance providers or legal authorities where required by law

• IT or service providers who support our booking/payment systems (under strict confidentiality agreements)

5. Data Storage & Security

• Your data is stored securely in compliance with UK GDPR.

• We use secure systems to protect against unauthorised access, alteration, or disclosure of personal data.

• Medical records are kept for the minimum legal period required (usually 7 years).

6. Your Rights
You have the right to:

• Access the personal data we hold about you

• Request corrections to inaccurate information

• Request deletion of your data (subject to legal obligations)

• Withdraw consent to receive marketing communications

• Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your rights have been breached

7. Contact Us
For privacy-related enquiries, please contact us at:
📧 info@jwclinic.co.uk
📞 TBC